What separates a top salesperson from an average performer? Given the same product knowledge, sales goals and selling tools, why do some salespeople fail and others succeed?
The answer has to do with focus. Average salespeople focus on their
own desired outcomes, goals and interests. Top salespeople focus on the
customer. When selling, we need to remember that we must not only worry
about what we are trying to achieve, but also seek to understand the
customer's desired outcomes and interests. If we stick to our own
perspective, we risk failure in the sales process or arriving at a
solution that not only does not satisfy either person's interests, but
also results in mistrust.
Tero's workshop looks at the four steps to effective sales:
1. Build/Preserve the Relationship and Clarify Goals
2. Identify Desired Outcomes (short-term, long-term, tangible and intangible)
3. Generate Options
4. Evaluate Options and Make Decisions
It is not only important to do these four steps. The steps must be
done in the right order. When traditional sales training and Tero's
approach are studied side-by-side, we quickly discover that most sales
training programs equip sales professionals with important skills that
are appropriate to use in Step Three of the sales process. When they are
used too early, sales are reduced to discussions around price and
volume, relationships suffer and neither party receives the full benefit
and outcome that the steps to an outcome-driven sale deliver.
Learning Objectives:
- Avoid the six most common mistakes sales professionals make
- Plan for the sales call
- Ask questions that guide the discussion
- Listen effectively
- Communicate without becoming aggressive
- Meet customer needs without giving in
- Challenge the customer to think differently
- Discover the secrets of building rapport
- Use proven selling strategies
- Address the customer's fear of making a decision
- Close the sale
- Handle tension, conflict and unproductive emotions
Research reveals that the tendency to focus most heavily on self is
natural for all of us and salespeople must be trained to conquer it for
long-term success. Sadly, in the world of sales, the exclusive focus on
the salesperson and their product or service is encouraged and
reinforced. The industry devoted to teaching selling skills provides
numerous opportunities to acquire skill in the areas that focus on the
salesperson's goals only.
With Tero's approach, the customer will often arrive at your solution
without having to use closing strategies, unique selling propositions,
counter proposals and multiple concessions. This is how the top sales
professionals do it and it can be learned.
Workshop Information:
- Workshop Location: Tero Learning Center, 1840 NW 118th Street, Suite 107, Des Moines, IA 50325
- Workshop Times: 8:30 a.m. - 5:00 p.m. both days
- Registration fee includes: expert workshop facilitation for two days
by two highly-skilled Tero trainers, workshop materials, useful job aid, award-winning Your Invisible Toolbox book, e-manual and
electronic resources, complimentary subscription to Tero's monthly eZine
(electronic magazine) and complimentary access to Tero's exclusive
Graduates Only section of the Tero website.
Cancellation/Substitution:
You may cancel your registration up to 14 days before the seminar.
75% of your registration fee will be refunded. If you need to cancel
less than 14 days prior to the seminar, you may send a substitute from
your organization or transfer your registration to another Tero seminar
within one year.
Questions:
Tero International provides training to clients at locations around
the world. To bring this Tero workshop to a group of people at your
location, to inquire about facilitator certification, or to ask a
question, contact Tero. Contact Ann Block, Vice President of Client Relations, 515-221-2318 (ext. 204) or email ablock@tero.com.
