Outclass Your Competition

The ability to Outclass Your Competition has never been more critical. Skillfully handling interpersonal interactions leads to retention of existing customers and to an improved perception of your organization by future customers. According to research conducted by Harvard University, Carnegie Foundation, and Stanford Research Institute, 85 percent of job success is based on people skills.

Tero International, Inc. helps professionals master the critical but often overlooked skills needed to Outclass Your Competition. At Tero, we call Etiquette and Protocol a Business Intelligence, or B.Q., and we believe it is an intelligence you cannot afford to be without.

Business Etiquette

Have you ever thought about the difference between the person whose career seems to be taking off, and someone equally skilled that can't seem to get the same breaks?

More often than not, that star employee has a good grasp of something called Business Etiquette, a knowledge of the proper form, rules, manners, or customs required in specific situations, as well as how to carry out those requirements.

Outclass Your Competition will increase your business intelligence by informing and instructing you in the vital skills needed to thrive, not just survive, in any business environment.

Learning Objectives:

• How to work a room and effectively network
• The art of introductions
• The power of the handshake
• Eye contact and body language
• How to remember names
• Conversation skills and small talk
• Business card protocol
• Telephone, cell phone and electronic etiquette
• Pre-meeting strategies
• Corporate image

Dining Skills

Astute professionals equate good manners at the table with competence in business. Whether a new hire, or a seasoned executive, dining skills play a major role in business today. The business breakfast, lunch and dinner have become the venue for important meetings, networking opportunities and interviews. Whether you are a host, or a guest at a business function, Outclass Your Competition will prepare you to dine and entertain with skill and confidence.

Learning Objectives:

• Guest/host/hostess duties
• Seating guidelines
• American/Continental style
• Silverware and stemware briefing
• Place setting maps
• Handling of flatware
• Napkin etiquette
• Wine tasting
• World class dining
• Toasting
• Arranging the business meal
• Tipping

Could acquiring this knowledge affect my company's bottom line?

For more than two decades, Tero International has enjoyed a reputation for translating the most recent, relevant research and knowledge on personal and interpersonal skills into fun, interactive, educational workshops. Skills and knowledge that are guaranteed to make a difference.

Outclass Your Competition is no exception. The curriculum for this program is drawn from the extensive research from the Protocol School of Washington, D.C.

The Protocol School of Washington, and its director and founder, Dorothea Johnson, are dedicated to researching the topics of business etiquette, dining skills and international protocol, critical for success in today's competitive business environment. The same curriculum taught in Tero's Outclass Your Competition program is taught at the highest levels of business and government. There is no better resource for the latest information about these important subjects.

Workshop Information:

• 10% discount on six or more registrations made at the same time.
  
• Workshop Location:  Des Moines Embassy Club, 666 Grand Avenue, 34th Floor, Des Moines, IA 50309
  
• Workshop Times: 8:30 a.m. - 2:00 p.m.
  
• Registration fee includes: expert workshop facilitation by highly-skilled Tero trainers, workshop materials, useful job aid, award-winning Your Invisible Toolbox book, e-manual and electronic resources, complimentary subscription to Tero's monthly eZine (electronic magazine) and complimentary access to Tero's exclusive Graduates Only section of the Tero website.

Cancellation/Substitution:

You may cancel your registration up to 14 days before the seminar. 75% of your registration fee will be refunded. If you need to cancel less than 14 days prior to the seminar, you may send a substitute from your organization or transfer your registration to another Tero seminar within one year.

Questions:

Tero International provides training to clients at locations around the world. To bring this Tero workshop to a group of people at your location, to inquire about facilitator certification, or to ask a question, contact Tero.  Contact Ann Block, Vice President of Client Relations, 515-221-2318 (ext. 204) or email ablock@tero.com.