The ability to Outclass Your Competition has never been more
critical. Skillfully handling interpersonal interactions leads to
retention of existing customers and to an improved perception of your
organization by future customers. According to research conducted by
Harvard University, Carnegie Foundation, and Stanford Research
Institute, 85 percent of job success is based on people skills.
Tero International, Inc. helps professionals master the critical but often overlooked skills needed to Outclass Your Competition.
At Tero, we call Etiquette and Protocol a Business Intelligence, or
B.Q., and we believe it is an intelligence you cannot afford to be
Have you ever thought about the difference between the person whose
career seems to be taking off, and someone equally skilled that can't
seem to get the same breaks?
More often than not, that star employee has a good grasp of something
called Business Etiquette, a knowledge of the proper form, rules,
manners, or customs required in specific situations, as well as how to
carry out those requirements.
Outclass Your Competition will increase your business
intelligence by informing and instructing you in the vital skills needed
to thrive, not just survive, in any business environment.
- How to work a room and effectively network
- The art of introductions
- The power of the handshake
- Eye contact and body language
- How to remember names
- Conversation skills and small talk
- Business card protocol
- Telephone, cell phone and electronic etiquette
- Pre-meeting strategies
- Corporate image
Astute professionals equate good manners at the table with competence
in business. Whether a new hire, or a seasoned executive, dining skills
play a major role in business today. The business breakfast, lunch and
dinner have become the venue for important meetings, networking
opportunities and interviews. Whether you are a host, or a guest at a
business function, Outclass Your Competition will prepare you to dine and entertain with skill and confidence.
- Guest/host/hostess duties
- Seating guidelines
- American/Continental style
- Silverware and stemware briefing
- Place setting maps
- Handling of flatware
- Napkin etiquette
- Wine tasting
- World class dining
- Arranging the business meal
Could acquiring this knowledge affect my company's bottom line?
For more than two decades, Tero International has enjoyed a
reputation for translating the most recent, relevant research and
knowledge on personal and interpersonal skills into fun, interactive,
educational workshops. Skills and knowledge that are guaranteed to make a
Outclass Your Competition is no exception. The curriculum
for this program is drawn from the extensive research from the Protocol
School of Washington, D.C.
The Protocol School of Washington, and its director and founder,
Dorothea Johnson, are dedicated to researching the topics of business
etiquette, dining skills and international protocol, critical for
success in today's competitive business environment. The same curriculum
taught in Tero's Outclass Your Competition program is taught
at the highest levels of business and government. There is no better
resource for the latest information about these important subjects.
- 10% discount on six or more registrations made at the same time.
- Workshop Location: Des Moines Embassy Club, 666 Grand Avenue, 34th Floor, Des Moines, IA 50309
- Workshop Times: 8:30 a.m. - 2:00 p.m.
- Registration fee includes: expert workshop facilitation by highly-skilled Tero trainers, workshop materials, useful job aid, award-winning Your Invisible Toolbox book, e-manual and
electronic resources, complimentary subscription to Tero's monthly eZine
(electronic magazine) and complimentary access to Tero's exclusive
Graduates Only section of the Tero website.
You may cancel your registration up to 14 days before the seminar.
75% of your registration fee will be refunded. If you need to cancel
less than 14 days prior to the seminar, you may send a substitute from
your organization or transfer your registration to another Tero seminar
within one year.
Tero International provides training to clients at locations around
the world. To bring this Tero workshop to a group of people at your
location, to inquire about facilitator certification, or to ask a
question, contact Tero. Contact Ann Block, Vice President of Client
Relations, 515-221-2318 (ext. 204) or email [email protected]